Making Learning Happen

Making Learning Happen

We all know that one learning session is not enough.  Over a century ago Herman Ebbinghaus did some ground-breaking work that effects your business today.  He conceived and developed the forgetting curve.  The forgetting effect states that memory loss is exponential,...
Just-in-time Training with Modlettes

Just-in-time Training with Modlettes

Just-in-time training replaces the old school classroom model in favour of a custom-made approach that leaves your team with new and greater skills and knowledge. We explore four ways in which you can use your Modlettes to help maximise your staff’s efficiency and...
Make a Customer

Make a Customer

If you’re a good salesperson, you can sell anything to anyone once.  But it will be your approach to long-time Customer service that determines whether or not you’ll ever be able to sell that person anything else.  The essence of good Customer service is forming a...
What is Microlearning?

What is Microlearning?

Microlearning is one of the most widely discussed and debated trends in the learning industry.   The ATD research report, “Mirolearning: delivering bite-sized knowledge” reveals that some 40 percent of the study’s nearly 600 participants indicate that their...
Employee Experience and Engagement

Employee Experience and Engagement

These two words are often confused.  Employee experience is largely one way and is about the company providing the employee with an environment that meets their need for comfort and efficiency.  Employee engagement, on the other hand, is a measurable element of...
The Ten Principles Behind Great Customer Experience

The Ten Principles Behind Great Customer Experience

Use these principles as a score card for your delivery of the Customer experience:  Read more . . .   Great Customer experiences strongly reflect the Customer’s identity. The experiences that reinforce our self-image and resonate with our personal values leave us...