What is Microlearning?

What is Microlearning?

Microlearning is one of the most widely discussed and debated trends in the learning industry.   The ATD research report, “Mirolearning: delivering bite-sized knowledge” reveals that some 40 percent of the study’s nearly 600 participants indicate that their...
Employee Experience and Engagement

Employee Experience and Engagement

These two words are often confused.  Employee experience is largely one way and is about the company providing the employee with an environment that meets their need for comfort and efficiency.  Employee engagement, on the other hand, is a measurable element of...
The Ten Principles Behind Great Customer Experience

The Ten Principles Behind Great Customer Experience

Use these principles as a score card for your delivery of the Customer experience:  Read more . . .   Great Customer experiences strongly reflect the Customer’s identity. The experiences that reinforce our self-image and resonate with our personal values leave us...
Great Customer Experiences Require Attention to Detail

Great Customer Experiences Require Attention to Detail

From the 1940’s on into the early 1960s, Pamela Churchill Harriman had a series of affairs with some of the most prominent and wealthy men in the world.  What attracted these men, and kept them in thrall, was not her beauty or her lineage or her vivacious personality....
Sales Assist

Sales Assist

What is Sales Assist? Sales Assist is a set of tools designed to help sales people with the knowledge, skills and content they need to maximize the value of their many buyer interactions.  Whether these interactions are inbound or in the field,   Sales Assist can have...
Learning and the Amazing Brain

Learning and the Amazing Brain

Whether you want to learn a new language, or an advanced skill, staying competitive often means learning new things.  Many young people in the Pacific Region are taking advantage of courses or additional training to advance their careers. Being a quick learner can...