The Blog
Modlettes Quiz Answers Explanation
Question 1: This question relates to a Customer Service situation. “You are working as an assistant in a large Auto Parts wholesaler. You take a call from an upset Customer. He is claiming that he was expecting a refund for a part he returned as being unsuitable for...
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It’s boring . . .
Do you ever read your training content and wonder . . . “Why does this look so boring?” But then you struggle to decide what’s actually wrong? Being your own writing coach can feel like an impossible task. After reading and re-reading your draft, you need to decide...
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Write Your eLearning Like a Human
Heather is sitting at her desk, staring at her laptop. It’s been twelve days since she has been commissioned to write this eLearning programme. She desperately wants to get started but she feels stuck, overwhelmed and anxious. She thinks of all the slick training...
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8 Training Trends for 2021
The Modlettes team has done considerable research into overseas predictions and isolated these eight trends that are most likely to take place in the Asia-Pacific Region. Self-Development Many companies will find that they can increase productivity by doing more...
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Meet the Modern Learner
Easily distracted, Eager to learn, Desires on-demand training, Curious, Always connected, Engaged, Wants instant gratification, Cut out distractions with clear and concise lessons - Busy schedules and attention grabbing social media shorten attention...
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3 Simple Tips to Better Email Content
Cut Out the Clutter None of us wrote perfect content at our first attempt. That’s why you should be ruthless when you edit. Get rid of any wording that is redundant or repetitive. Give each word laser attention, asking the question, ‘does it need to be there’? Get rid...
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Learn How to be Enthralling
I often find that when I have read a book, I feel some inspiration to weave stories into my training text. Read with new eyes. The web is a giant echo chamber. Because everyone is reading the same stuff on Google and regurgitating it at training sessions and...
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From Boring to Soaring
Expletive! Sometimes, the thought of writing induces a nasty headache. You want to do anything else; tidy your desk, take the dog for a walk, read yesterday’s newspaper. Forget about writing content for your Modlette ‘till later. But you know your client is anxious...
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Nothing Beats Good Distractors
The purpose of a test is to determine the learner’s mastery of learning or performance objectives. Tests should also show whether a learning experience was successful. I am a great believer in how useful good multichoice quiz questions can be in determining the...
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How to Write Learning that Keeps Your Audience Engaged
What we learn from fiction writing. Sometimes we read a learning text, and our reaction is Yeah, Yeah. It sounds okay, but is it relevant? Have you ever felt this? The text feels stilted and lacks flair. We’re not grabbed. We’re not enchanted. We feel like...
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Tips to Engage and Delight Your Learners
When we use conversational content, the learner feels a connection with us. We feel like we are getting to know him. We start to connect and like him. As trainers, we know this is our aim. When we train face-to-face, we relax and a conversation occurs. Why is it...
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Writing Captivating eLearning Scenarios
Those of you who have read some of my blogs will know that I am a great believer in scenarios or stories to aid learning. People from the beginning of time have communicated with stories. So, is it surprising to see them used in eLearning? Stories will help you...
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How to Seduce Your Learners
“Oh no!” thinks Sally “I’m screwing this up.” Sally has created a new eLearning session about a change in the company’s policy that must be read and understood by everybody with Customer contact in the company. Sally feels she has done some of her best work, including...
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How You Can Become an Awesome Trainer
Did you ever want to be a great CEO, or perhaps the marketing guru everybody looks up to? Very few people want to be a trainer because for years there’s been a disparaging comment doing the rounds which goes: “Those who can’t do, train” Being an awesome trainer and...
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What eLearners Really Think
Do we believe the Goldfish myth? "That today’s people have a shorter attention span than a goldfish." This theory is often put forward in training and development circles to justify low learner engagement and retention. But how can this be? It’s nonsense and I...
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Multi-choice Questions to Assess Judgement
Exercising judgement is a critical factor in most jobs today. We refer to these assessments as Situational Judgement Assessments. Using multi-choice questions enables us to move beyond assessments of what people know (knowledge of what) to assessments of how that...
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Setting Up Scenario-Based Learning in Modlettes
Christine is a classroom trainer working mainly with Customer Service people in her company. When she first started, she used to stick slavishly to her notes and her timing and wondered why her pupils failed to perform well in the questionnaire at the conclusion of...
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Sales Assist – How you can Use Leverage on eLearning to Improve Sales Productivity
What is Sales Assist? A strategic process that equips all Customer contact team members with the information they need to have a valuable conversation with decision influencers at each stage of the Customer’s problem-solving life cycles to optimise sales return and...
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Why You Benefit by Onboarding On-line
When I was in the corporate world, some time ago now, when it came to induction no one wanted to know. It was time consuming and something we thrust online managers with a memo . . . “A new recruit will be visiting your department at . . . please make her welcome and...
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Is Your eLearning Like Cooking Peaches?
My wife and I are foodies and only cook real favourites more than once. The rest of the time we experiment and over the years have built up quite a portfolio of recipes with comments about the end result. The other day I noticed we had a bag of peaches in the freezer...
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