The Blog

Culture-Focused Interview Questions

You can’t just hire smart people and hope for the best.  These questions will help you hire for the culture you want to incubate in your organisation. Building a strong work culture all starts at the hiring stage.  These questions will help you hire team members...

read more

Training Your Customers

Customer induction is an increasingly important part of long-term Customer relations.  Once a potential becomes a Customer, the induction or on-boarding experience sets the tone for the rest of the relationship.  As your Customer base becomes larger, it becomes more...

read more

The Front-Line Eunuch – Part 2

How Can We Support the Front-Line Manager? In Part 1 we proposed a somewhat dire state of the front-line manager.  This represents both a considerable challenge and a great opportunity.  Even when organisations invest in training they often do not get the results they...

read more

The Front Line Eunuch

PART 1: Instead of administration work and meetings, they should focus on coaching their employees and on constantly improving quality. Front-line managers are found in almost every company.  These managers are particularly important in industries with distributed...

read more

Love Your Customers

Our end Consumers (the people who ultimately use our product or service) are really the people who matter.  Kevin Roberts, CEO of the advertising agency Saatchi & Saatchi, said he found the shift in control to the consumer was pretty scary because it meant all the...

read more

Is Classroom Training Dead?

As we come to the end of 2017 and prepare to face 2018 the old question of eLearning replacing classroom training is raised at budget time.  In 2018 companies will continue to look for ways of doing more with less and so the pressure to have better trained people...

read more

Working Smart

Productivity isn’t about becoming a robot.  It’s about focusing when it’s time to focus, getting work done and having them to do the things you want to.   Here are some tips to help your time focused thinking:   Know Where You Spend Your Time Do you end the day...

read more

The New Approach

“Self Service” learning is emerging as a dominant feature of digital learning This is radically different from the conventional approach to instructional design, which not only defines learning goals, it determines the path that all learners will take to reach those...

read more

Is the Training Industry in Decline?

In a recent post on the LinkedIn ‘Training Managers’ Group’, SK Jumah wrote “In this short post I would like to get some feedback from different areas around the globe about the current situation of the “Training Industry”.  This post attracted replies from a number...

read more

Bringing Your Customer On-Board

All great, successful enterprises or activities have both a goal and a strategy.  Although strategies can often be complicated this is seldom the road to success, and you will save yourself a lot of time, energy and stress by creating a simple strategy that is focused...

read more

What Comes Next . . . Generation Z

The greatest number of learners we have in the work force today are millennials and we have addressed them in a previous article.  However, Generation Z born since1999 are coming around the corner and we need to be thinking now about the challenges they will offer us....

read more

Top 2017 Workplace Learning Trends

The following trends are selected from the LinkedIn 2017 Workplace Learning Report which includes insights from 500 L&D professionals across the US and Canada.   Organisations are investing more in talent development 69% of L&D professionals say that talent is the...

read more

Learning to Learn

Associate Professor Sandra Milligan at the University of Melbourne analysed the data from over 100,000 learners on the University’s various MOOC’s (Massive Open Online Courses), every click, tap, swipe they made, every document they consulted, and every word they...

read more

Using Mobile for Onboarding

When we recruit new hires, we are expending a lot of time and it can be expensive.  The HR department does its very best to get the best talent onboard and with skills that fit the vacant role.  So why would we not provide the sort of welcome that prepares the new...

read more