Ever got lost in the bush? Ever stared at a map, wondering where the hell you were? Or you were arguing with your walking companion about whether to turn right or left? Getting lost in training content makes learners feel bad, too. But there’s one big difference. When you were lost in the bush you […]
When writing for learning our toolbox is limited. We can’t use body language We can’t shout! We can’t even bang on the table to add weight to the message. We only have our words to communicate our message with passion. But written words can be powerful. Want to learn how? Step #1: Write with clarity […]
Let’s face it even good voice over, can be tiring to listen to for long periods. We get a bigger buzz by listening to the to and fro of two voices. A change of pace and tone. It’s easier to write dialogue and you tend to stay away from bullet point lists. Some studies have […]
Did you ever want to be a great CEO, or perhaps the marketing guru everybody looks up to? Very few people want to be a trainer because for years there’s been a disparaging comment doing the rounds which goes: “Those who can’t do, train”.
Do we believe the Goldfish myth? "That today’s people have a shorter attention span than a goldfish." This theory is often put forward in training and development circles to justify low learner engagement and retention. But how can this be? It’s nonsense and I challenge anybody to measure a goldfish’s attention span. According to a […]
Exercising judgement is a critical factor in most jobs today. We refer to these assessments as Situational Judgement Assessments. Using multi-choice questions enables us to move beyond assessments of what people know (knowledge of what) to assessments of how that knowledge will be applied in the workplace (Knowledge of how). Judgement is not the preserve […]
Christine is a classroom trainer working mainly with Customer Service people in her company. When she first started, she used to stick slavishly to her notes and her timing and wondered why her pupils failed to perform well in the questionnaire at the conclusion of the course. One day a pupil asked her a question […]
What is Sales Assist? A strategic process that equips all Customer contact team members with the information they need to have a valuable conversation with decision influencers at each stage of the Customer’s problem-solving life cycles to optimise sales return and Customer satisfaction. That might be somewhat of a mouthful but Sales Assist is all […]
When I was in the corporate world, some time ago now, when it came to induction no one wanted to know. It was time consuming and something we thrust online managers with a memo . . . “A new recruit will be visiting your department at . . . please make her welcome and explain […]
My wife and I are foodies and only cook real favourites more than once. The rest of the time we experiment and over the years have built up quite a portfolio of recipes with comments about the end result. The other day I noticed we had a bag of peaches in the freezer left over […]
