The Blog

A lot of research has been done on millennials and the management of same over the last twenty years.  They have had a bad rap with many managers however, despite that a huge number of them have become huge successes as entrepreneurs and leaders (Jacinda Ardern is...

If all you talk about in a sales appointment is your product and how great it is, you will talk your way out of a lot of sales.  Over the years I have learnt the value of questions in many life situations and asking questions and listening closely will bring many more...

When your new hire has had a month with your organisation if their reasons for joining are not affirmed there is every reason to expect that they are considering other options. Every organisation has an onboarding process of sorts – their method for integrating new...

In a recent lunchtime discussion, I was asked “what turns people off training?” The question was addressed to me as I have been involved in the training world for 35 years and although most of that time was spent presenting classroom training, I now have a passion for...

After acquainting ourselves in the Forgetting Curve (https://modlettes.Forgetting Curve)  to the challenges of making learning stick, we know it takes varied practice, lots of review and workplace support to become competent in new skills.  We also know that it is...

Yes, you’d be surprised the amount of money some companies spend on sales training.  However, most of this money is spent on developing sales skills.  When it comes to salesperson knowledge, people know too little about their particular industry, their Customer needs,...

By 2020 our workforce should be comprised of 50% millennials (people born between 1980 and 2000).  As a generation they have different expectations, different values and tend to do many things differently. Young professionals are more likely to switch jobs if they are...

The very word “innovation” conjures up visions of exceptional products that have revolutionised their industry.  The companies behind these innovative products are seen as legends and are usually market leaders. Corporate companies looking to drive innovation usually...

We all know that one learning session is not enough.  Over a century ago Herman Ebbinghaus did some ground-breaking work that effects your business today.  He conceived and developed the forgetting curve.  The forgetting effect states that memory loss is exponential,...

Just-in-time training replaces the old school classroom model in favour of a custom-made approach that leaves your team with new and greater skills and knowledge. We explore four ways in which you can use your Modlettes to help maximise your staff’s efficiency and...

If you’re a good salesperson, you can sell anything to anyone once.  But it will be your approach to long-time Customer service that determines whether or not you’ll ever be able to sell that person anything else.  The essence of good Customer service is forming a...

Microlearning is one of the most widely discussed and debated trends in the learning industry.   The ATD research report, “Mirolearning: delivering bite-sized knowledge” reveals that some 40 percent of the study’s nearly 600 participants indicate that their...

These two words are often confused.  Employee experience is largely one way and is about the company providing the employee with an environment that meets their need for comfort and efficiency.  Employee engagement, on the other hand, is a measurable element of...

Use these principles as a score card for your delivery of the Customer experience:  Read more . . .   Great Customer experiences strongly reflect the Customer’s identity. The experiences that reinforce our self-image and resonate with our personal values leave us...

From the 1940’s on into the early 1960s, Pamela Churchill Harriman had a series of affairs with some of the most prominent and wealthy men in the world.  What attracted these men, and kept them in thrall, was not her beauty or her lineage or her vivacious personality....

What is Sales Assist? Sales Assist is a set of tools designed to help sales people with the knowledge, skills and content they need to maximize the value of their many buyer interactions.  Whether these interactions are inbound or in the field,   Sales Assist can have...

Whether you want to learn a new language, or an advanced skill, staying competitive often means learning new things.  Many young people in the Pacific Region are taking advantage of courses or additional training to advance their careers. Being a quick learner can...

Recent surveys overseas have highlighted senior management concerns about the needs of their workers to learn new skills.  According to the  2018 Workplace Learning Report from LinkedIn, 68 percent of employees prefer to learn at work, 58 percent of employees prefer...

Many books have been written about managing millennials, how they learn and lots of other aspects of their behavior.  I actually wrote one myself. However, we now await anxiously for the next generation, already named Generation Z.  A group born between the mid 1990’s...