The Blog

Employee Experience and Engagement

These two words are often confused.  Employee experience is largely one way and is about the company providing the employee with an environment that meets their need for comfort and efficiency.  Employee engagement, on the other hand, is a measurable element of...

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Sales Assist

What is Sales Assist? Sales Assist is a set of tools designed to help sales people with the knowledge, skills and content they need to maximize the value of their many buyer interactions.  Whether these interactions are inbound or in the field,   Sales Assist can have...

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Learning and the Amazing Brain

Whether you want to learn a new language, or an advanced skill, staying competitive often means learning new things.  Many young people in the Pacific Region are taking advantage of courses or additional training to advance their careers. Being a quick learner can...

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Why A Learning Culture is So Important

Recent surveys overseas have highlighted senior management concerns about the needs of their workers to learn new skills.  According to the  2018 Workplace Learning Report from LinkedIn, 68 percent of employees prefer to learn at work, 58 percent of employees prefer...

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Watch Out! Here Comes GenZ!

Many books have been written about managing millennials, how they learn and lots of other aspects of their behavior.  I actually wrote one myself. However, we now await anxiously for the next generation, already named Generation Z.  A group born between the mid 1990’s...

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Become a Presentation Legend

Despite the fact that so much of our communication is via internet or on-line formats there are still times when we must stand up in front of our audience and deliver.  Many careers have been enhanced by the ability to sell ideas through good presentations.  We have...

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Culture-Focused Interview Questions

You can’t just hire smart people and hope for the best.  These questions will help you hire for the culture you want to incubate in your organisation. Building a strong work culture all starts at the hiring stage.  These questions will help you hire team members...

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Training Your Customers

Customer induction is an increasingly important part of long-term Customer relations.  Once a potential becomes a Customer, the induction or on-boarding experience sets the tone for the rest of the relationship.  As your Customer base becomes larger, it becomes more...

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The Front-Line Eunuch – Part 2

How Can We Support the Front-Line Manager? In Part 1 we proposed a somewhat dire state of the front-line manager.  This represents both a considerable challenge and a great opportunity.  Even when organisations invest in training they often do not get the results they...

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The Front Line Eunuch

PART 1: Instead of administration work and meetings, they should focus on coaching their employees and on constantly improving quality. Front-line managers are found in almost every company.  These managers are particularly important in industries with distributed...

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Love Your Customers

Our end Consumers (the people who ultimately use our product or service) are really the people who matter.  Kevin Roberts, CEO of the advertising agency Saatchi & Saatchi, said he found the shift in control to the consumer was pretty scary because it meant all the...

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Is Classroom Training Dead?

As we come to the end of 2017 and prepare to face 2018 the old question of eLearning replacing classroom training is raised at budget time.  In 2018 companies will continue to look for ways of doing more with less and so the pressure to have better trained people...

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Working Smart

Productivity isn’t about becoming a robot.  It’s about focusing when it’s time to focus, getting work done and having them to do the things you want to.   Here are some tips to help your time focused thinking:   Know Where You Spend Your Time Do you end the day...

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