The Blog

The Rising Workforce . . . Generation Z

A lot of research has been done on millennials and the management of same over the last twenty years.  They have had a bad rap with many managers however, despite that a huge number of them have become huge successes as entrepreneurs and leaders (Jacinda Ardern is...

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The Power of Sales Questions

If all you talk about in a sales appointment is your product and how great it is, you will talk your way out of a lot of sales.  Over the years I have learnt the value of questions in many life situations and asking questions and listening closely will bring many more...

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Boring Does Not Work

In a recent lunchtime discussion, I was asked “what turns people off training?” The question was addressed to me as I have been involved in the training world for 35 years and although most of that time was spent presenting classroom training, I now have a passion for...

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Ways to Support Learning After Training

After acquainting ourselves in the Forgetting Curve (https://modlettes.Forgetting Curve)  to the challenges of making learning stick, we know it takes varied practice, lots of review and workplace support to become competent in new skills.  We also know that it is...

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You’d Be Surprised

Yes, you’d be surprised the amount of money some companies spend on sales training.  However, most of this money is spent on developing sales skills.  When it comes to salesperson knowledge, people know too little about their particular industry, their Customer needs,...

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Zen and the Art of Innovation

The very word “innovation” conjures up visions of exceptional products that have revolutionised their industry.  The companies behind these innovative products are seen as legends and are usually market leaders. Corporate companies looking to drive innovation usually...

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Making Learning Happen

We all know that one learning session is not enough.  Over a century ago Herman Ebbinghaus did some ground-breaking work that effects your business today.  He conceived and developed the forgetting curve.  The forgetting effect states that memory loss is exponential,...

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Just-in-time Training with Modlettes

Just-in-time training replaces the old school classroom model in favour of a custom-made approach that leaves your team with new and greater skills and knowledge. We explore four ways in which you can use your Modlettes to help maximise your staff’s efficiency and...

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Make a Customer

If you’re a good salesperson, you can sell anything to anyone once.  But it will be your approach to long-time Customer service that determines whether or not you’ll ever be able to sell that person anything else.  The essence of good Customer service is forming a...

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What is Microlearning?

Microlearning is one of the most widely discussed and debated trends in the learning industry.   The ATD research report, “Mirolearning: delivering bite-sized knowledge” reveals that some 40 percent of the study’s nearly 600 participants indicate that their...

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Getting a Great Idea to Market

I don’t know that anybody wakes up in the morning and says, “I’m going to have a great idea today.”  And does it!   Great ideas usually start with a problem looking for a solution.  Five years ago, we were discussing the future of classroom training and wondering what...

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Employee Experience and Engagement

These two words are often confused.  Employee experience is largely one way and is about the company providing the employee with an environment that meets their need for comfort and efficiency.  Employee engagement, on the other hand, is a measurable element of...

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Sales Assist

What is Sales Assist? Sales Assist is a set of tools designed to help sales people with the knowledge, skills and content they need to maximize the value of their many buyer interactions.  Whether these interactions are inbound or in the field,   Sales Assist can have...

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Learning and the Amazing Brain

Whether you want to learn a new language, or an advanced skill, staying competitive often means learning new things.  Many young people in the Pacific Region are taking advantage of courses or additional training to advance their careers. Being a quick learner can...

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Why A Learning Culture is So Important

Recent surveys overseas have highlighted senior management concerns about the needs of their workers to learn new skills.  According to the  2018 Workplace Learning Report from LinkedIn, 68 percent of employees prefer to learn at work, 58 percent of employees prefer...

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Watch Out! Here Comes GenZ!

Many books have been written about managing millennials, how they learn and lots of other aspects of their behavior.  I actually wrote one myself. However, we now await anxiously for the next generation, already named Generation Z.  A group born between the mid 1990’s...

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