The Blog

These two words are often confused.  Employee experience is largely one way and is about the company providing the employee with an environment that meets their need for comfort and efficiency.  Employee engagement, on the other hand, is a measurable element of...

Use these principles as a score card for your delivery of the Customer experience:  Read more . . .   Great Customer experiences strongly reflect the Customer’s identity. The experiences that reinforce our self-image and resonate with our personal values leave us...

From the 1940’s on into the early 1960s, Pamela Churchill Harriman had a series of affairs with some of the most prominent and wealthy men in the world.  What attracted these men, and kept them in thrall, was not her beauty or her lineage or her vivacious personality....

What is Sales Assist? Sales Assist is a set of tools designed to help sales people with the knowledge, skills and content they need to maximize the value of their many buyer interactions.  Whether these interactions are inbound or in the field,   Sales Assist can have...

Whether you want to learn a new language, or an advanced skill, staying competitive often means learning new things.  Many young people in the Pacific Region are taking advantage of courses or additional training to advance their careers. Being a quick learner can...

Recent surveys overseas have highlighted senior management concerns about the needs of their workers to learn new skills.  According to the  2018 Workplace Learning Report from LinkedIn, 68 percent of employees prefer to learn at work, 58 percent of employees prefer...

Many books have been written about managing millennials, how they learn and lots of other aspects of their behavior.  I actually wrote one myself. However, we now await anxiously for the next generation, already named Generation Z.  A group born between the mid 1990’s...

Despite the fact that so much of our communication is via internet or on-line formats there are still times when we must stand up in front of our audience and deliver.  Many careers have been enhanced by the ability to sell ideas through good presentations.  We have...

In sports, the job of a coach is to help a player develop strengths and mitigate weaknesses.  The job of a manager is the same.  Properly prepared team members don’t freeze up when there are challenges – they feel confident in any situation and are able to think on...

You can’t just hire smart people and hope for the best.  These questions will help you hire for the culture you want to incubate in your organisation. Building a strong work culture all starts at the hiring stage.  These questions will help you hire team members...

Our end Consumers (the people who ultimately use our product or service) are really the people who matter.  Kevin Roberts, CEO of the advertising agency Saatchi & Saatchi, said he found the shift in control to the consumer was pretty scary because it meant all the...