The Blog

By 2020 our workforce should be comprised of 50% millennials (people born between 1980 and 2000).  As a generation they have different expectations, different values and tend to do many things differently. Young professionals are more likely to switch jobs if they are...

The very word “innovation” conjures up visions of exceptional products that have revolutionised their industry.  The companies behind these innovative products are seen as legends and are usually market leaders. Corporate companies looking to drive innovation usually...

We all know that one learning session is not enough.  Over a century ago Herman Ebbinghaus did some ground-breaking work that effects your business today.  He conceived and developed the forgetting curve.  The forgetting effect states that memory loss is exponential,...

Just-in-time training replaces the old school classroom model in favour of a custom-made approach that leaves your team with new and greater skills and knowledge. We explore four ways in which you can use your Modlettes to help maximise your staff’s efficiency and...

If you’re a good salesperson, you can sell anything to anyone once.  But it will be your approach to long-time Customer service that determines whether or not you’ll ever be able to sell that person anything else.  The essence of good Customer service is forming a...

Microlearning is one of the most widely discussed and debated trends in the learning industry.   The ATD research report, “Mirolearning: delivering bite-sized knowledge” reveals that some 40 percent of the study’s nearly 600 participants indicate that their...

These two words are often confused.  Employee experience is largely one way and is about the company providing the employee with an environment that meets their need for comfort and efficiency.  Employee engagement, on the other hand, is a measurable element of...

Use these principles as a score card for your delivery of the Customer experience:  Read more . . .   Great Customer experiences strongly reflect the Customer’s identity. The experiences that reinforce our self-image and resonate with our personal values leave us...

From the 1940’s on into the early 1960s, Pamela Churchill Harriman had a series of affairs with some of the most prominent and wealthy men in the world.  What attracted these men, and kept them in thrall, was not her beauty or her lineage or her vivacious personality....

What is Sales Assist? Sales Assist is a set of tools designed to help sales people with the knowledge, skills and content they need to maximize the value of their many buyer interactions.  Whether these interactions are inbound or in the field,   Sales Assist can have...

Whether you want to learn a new language, or an advanced skill, staying competitive often means learning new things.  Many young people in the Pacific Region are taking advantage of courses or additional training to advance their careers. Being a quick learner can...

Recent surveys overseas have highlighted senior management concerns about the needs of their workers to learn new skills.  According to the  2018 Workplace Learning Report from LinkedIn, 68 percent of employees prefer to learn at work, 58 percent of employees prefer...

Many books have been written about managing millennials, how they learn and lots of other aspects of their behavior.  I actually wrote one myself. However, we now await anxiously for the next generation, already named Generation Z.  A group born between the mid 1990’s...

Despite the fact that so much of our communication is via internet or on-line formats there are still times when we must stand up in front of our audience and deliver.  Many careers have been enhanced by the ability to sell ideas through good presentations.  We have...

In sports, the job of a coach is to help a player develop strengths and mitigate weaknesses.  The job of a manager is the same.  Properly prepared team members don’t freeze up when there are challenges – they feel confident in any situation and are able to think on...

You can’t just hire smart people and hope for the best.  These questions will help you hire for the culture you want to incubate in your organisation. Building a strong work culture all starts at the hiring stage.  These questions will help you hire team members...