Exercising judgement is a critical factor in most jobs today. We refer to these assessments as Situational Judgement Assessments. Using multi-choice questions enables us to move beyond assessments of what people know (knowledge of what) to assessments of how that knowledge will be applied in the workplace (Knowledge of how). Judgement is not the preserve […]
Christine is a classroom trainer working mainly with Customer Service people in her company. When she first started, she used to stick slavishly to her notes and her timing and wondered why her pupils failed to perform well in the questionnaire at the conclusion of the course. One day a pupil asked her a question […]
What is Sales Assist? A strategic process that equips all Customer contact team members with the information they need to have a valuable conversation with decision influencers at each stage of the Customer’s problem-solving life cycles to optimise sales return and Customer satisfaction. That might be somewhat of a mouthful but Sales Assist is all […]
When I was in the corporate world, some time ago now, when it came to induction no one wanted to know. It was time consuming and something we thrust online managers with a memo . . . “A new recruit will be visiting your department at . . . please make her welcome and explain […]
My wife and I are foodies and only cook real favourites more than once. The rest of the time we experiment and over the years have built up quite a portfolio of recipes with comments about the end result. The other day I noticed we had a bag of peaches in the freezer left over […]
Corporates and SME’s that priortise training and development experience growth in employee engagement, Customer acquisition, market strengths, talent attraction, Customer satisfaction and more. Good training policies can reduce and prevent: Disengaged workforce High employee turnover Brand inconsistency Lack of training and poor communication emerge in many surveys as the cause of migration away from companies. […]
Technology has brought rapid change to most industries. If not technology, then regulation, consolidation and new paradigms. Marketing in this changing environment is a challenge. How can you stabilise your company as a market leader when your Customers and prospects are being constantly bombarded with new information? One approach that works for many of our […]
Introduction The approach to training that we took in the past worked well. It was possible to take our time to produce training programmes that met the long term goals of the business; however, today’s pace of business means that it is no longer feasible. The Need for Speed This increased pace of change […]
It is undeniable that mobile learning is the future. As a generation of young people who have always had access to mobile phones come into the work force this medium is second nature to them. Whether they are in the middle of a crowded office or on a production line, today they have the power […]
As a child I remember the story of The Emperor’s New Clothes. The emperor in the story strutted around believing he was wearing the finest garments in all the world. The truth is, as you’ll likely remember, was he was stark naked. The public image he believed he was presenting was quite different to the […]
