Whether a company is aware of it or not, the potential audiences for learning content lie beyond the boundaries of the organisation. In addition to employees, learners can be contractors, re-sellers, franchisees and other stakeholders, as well as Customers and the public at large.
Proper Customer training is a huge driver of the Customer experience. Today’s consumer has access to a wide variety of information.
Training can ensure they get the right information right from the source. While companies training their people to provide an excellent Customer experience, the right training can mitigate the need for a Customer to call on support, which is actually a better outcome for the consumer.
The best way to deliver training content to the Customer is via Modlettes.