The Front-Line Eunuch – Part 2

The Front-Line Eunuch – Part 2

How Can We Support the Front-Line Manager? In Part 1 we proposed a somewhat dire state of the front-line manager.  This represents both a considerable challenge and a great opportunity.  Even when organisations invest in training they often do not get the results they...
Working Smart

Working Smart

Productivity isn’t about becoming a robot.  It’s about focusing when it’s time to focus, getting work done and having them to do the things you want to.   Here are some tips to help your time focused thinking:   Know Where You Spend Your Time Do you end the day...
Be a Great Listener

Be a Great Listener

When creating on-line learning modules, we often have to collaborate with Special Matter Experts and this requires special listening skills so we can differentiate the important stuff if we are designing Just-in-Time Learning.   So, this is when I was reminded of the...
Take the Transport Out of Training

Take the Transport Out of Training

The old saying is still true.  “Your employees are your most valuable asset”.  Just like the maintenance of machinery, it makes sense that companies should invest in updating and developing their workforce.  Today there is an increasing appreciation for the importance...
Sometimes “Just Listening” is the Best Approach

Sometimes “Just Listening” is the Best Approach

Have you ever been in the situation where you have been explaining a situation to someone and they kept interrupting with thoughts and ideas that were either irrelevant or you already knew, and all you wanted to yell at them was “just listen”. Listening is a gift you...
Onboarding . . . New Year, New Hires

Onboarding . . . New Year, New Hires

Some stats about on-board or induction if you are of an older school.  In the USA:     40% of turnover happens in the first month     10% of employee leave before their first anniversary     91% of first year employees are retained if there is a formal on-board...