All great, successful enterprises or activities have both a goal and a strategy.  Although strategies can often be complicated this is seldom the road to success, and you will save yourself a lot of time, energy and stress by creating a simple strategy that is focused on key components.   This is especially true of […]

When we recruit new hires, we are expending a lot of time and it can be expensive.  The HR department does its very best to get the best talent onboard and with skills that fit the vacant role.  So why would we not provide the sort of welcome that prepares the new person in the […]

Some stats about on-board or induction if you are of an older school.  In the USA:     40% of turnover happens in the first month     10% of employee leave before their first anniversary     91% of first year employees are retained if there is a formal on-board programme and continuing training […]

A sale transaction is only the beginning of a relationship.  Customers that have great early experiences are much more likely to be loyal than those who have difficulty during onboarding, or worse, never really engage with your products and services.  Some organisations delight Customers from the first moment. Uber can have a car in front […]