Training Your Customers

Training Your Customers

Customer induction is an increasingly important part of long-term Customer relations.  Once a potential becomes a Customer, the induction or on-boarding experience sets the tone for the rest of the relationship.  As your Customer base becomes larger, it becomes more...
The Front Line Eunuch

The Front Line Eunuch

PART 1: Instead of administration work and meetings, they should focus on coaching their employees and on constantly improving quality. Front-line managers are found in almost every company.  These managers are particularly important in industries with distributed...
Why We Still Need People Leaders in Technology Era

Why We Still Need People Leaders in Technology Era

Technology has changed many things, making almost everything faster, easier, better and many more adjectives apply. Also advances in technology have made many objects and processes obsolete.  However, there are still things barely touched by technology and the most...
The New Approach

The New Approach

“Self Service” learning is emerging as a dominant feature of digital learning This is radically different from the conventional approach to instructional design, which not only defines learning goals, it determines the path that all learners will take to reach those...