What is Microlearning?

What is Microlearning?

Microlearning is one of the most widely discussed and debated trends in the learning industry.   The ATD research report, “Mirolearning: delivering bite-sized knowledge” reveals that some 40 percent of the study’s nearly 600 participants indicate that their...
Getting a Great Idea to Market

Getting a Great Idea to Market

I don’t know that anybody wakes up in the morning and says, “I’m going to have a great idea today.”  And does it!   Great ideas usually start with a problem looking for a solution.  Five years ago, we were discussing the future of classroom training and wondering what...
Employee Experience and Engagement

Employee Experience and Engagement

These two words are often confused.  Employee experience is largely one way and is about the company providing the employee with an environment that meets their need for comfort and efficiency.  Employee engagement, on the other hand, is a measurable element of...
The Ten Principles Behind Great Customer Experience

The Ten Principles Behind Great Customer Experience

Use these principles as a score card for your delivery of the Customer experience:  Read more . . .   Great Customer experiences strongly reflect the Customer’s identity. The experiences that reinforce our self-image and resonate with our personal values leave us...
Great Customer Experiences Require Attention to Detail

Great Customer Experiences Require Attention to Detail

From the 1940’s on into the early 1960s, Pamela Churchill Harriman had a series of affairs with some of the most prominent and wealthy men in the world.  What attracted these men, and kept them in thrall, was not her beauty or her lineage or her vivacious personality....