Developing Training that Engages Millennials

Developing Training that Engages Millennials

By 2020 our workforce should be comprised of 50% millennials (people born between 1980 and 2000).  As a generation they have different expectations, different values and tend to do many things differently. Young professionals are more likely to switch jobs if they are...
Zen and the Art of Innovation

Zen and the Art of Innovation

The very word “innovation” conjures up visions of exceptional products that have revolutionised their industry.  The companies behind these innovative products are seen as legends and are usually market leaders. Corporate companies looking to drive innovation usually...
Making Learning Happen

Making Learning Happen

We all know that one learning session is not enough.  Over a century ago Herman Ebbinghaus did some ground-breaking work that effects your business today.  He conceived and developed the forgetting curve.  The forgetting effect states that memory loss is exponential,...
Just-in-time Training with Modlettes

Just-in-time Training with Modlettes

Just-in-time training replaces the old school classroom model in favour of a custom-made approach that leaves your team with new and greater skills and knowledge. We explore four ways in which you can use your Modlettes to help maximise your staff’s efficiency and...
Make a Customer

Make a Customer

If you’re a good salesperson, you can sell anything to anyone once.  But it will be your approach to long-time Customer service that determines whether or not you’ll ever be able to sell that person anything else.  The essence of good Customer service is forming a...